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AI-Powered Checkout Built to Reduce Customer Waiting.
The restaurant’s manual POS entry was leading to long queues, frequent input errors, and frustrated customers.
They needed a frictionless self-checkout solution that could minimize delays and remove manual dependencies for sustainable business growth.
Folio3 deployed an AI object detection system integrated with POS and AWS for instant food recognition and automated billing.
This UK-based restaurant is recognized for serving authentic, high-quality food with home-style service at accessible prices. A neighborhood favorite since the early 2000s, it’s known for fast service, warm ambiance, and consistently high footfall, making checkout efficiency crucial to its customer experience.
Despite strong customer loyalty, the manual self-checkout POS was causing friction, long queues, frequent entry mistakes, and time-consuming processes affected the restaurant’s promise of quick service.
Key Challenges include:
Key features and offerings included:
Trained a computer vision model to instantly detect and identify food items placed on a tray under the POS camera, reducing user effort and recognition time to seconds.
Hosted the AI model on AWS to ensure high availability, real-time performance, and secure data handling, enabling fast detection and billing even during peak hours.
Built a logic layer that maps detected items to their prices in real-time, generating accurate bills instantly without requiring manual input or user confirmation.
Integrated the AI-based detection and billing workflow into the restaurant’s existing POS system. No need for infrastructure overhaul or added complexity.
Within six weeks, the restaurant moved from an error-prone manual flow to an automated, intelligent checkout experience, drastically improving throughput and setting the foundation for scalable digital transformation.
Significantly reduced queue time during peak hours, allowing more footfall, and a consistently better experience.
Cut down average transaction time per customer, enabling faster table turnover and improving overall service efficiency.
Eliminated human input in order entry, reducing billing mistakes and improving order accuracy, customer trust, and operational confidence.
AWS-based deployment enabled real-time processing, scalability, and cloud reliability, paving the way for multi-branch rollout and long-term innovation.
Read what our clients say about their experiences and the difference our solutions have made for them.
We were extraordinarily pleased with the functionality and depth of understanding that Folio3's solution exhibited after a relatively brief but incisive, project kickoff meeting. Folio3 ``gets it`` from the start, relieving us from tedious development discussions drawn out over a long period of time.
Folio3 impressed me by learning a BI tool they did not have prior experience with and in a short amount of time produced analysis reports ready for business consumption. We are excited on the next set of critical reports Folio is working on for us and expect the relationship to continue for the foreseeable future.
"The team has done a tremendous job from testing and deploying our DAX applications to go live. They have also helped develop a reusable pattern for scheduling processes used by multiple workers. We will definitely continue to lean on folio3 for future support of these applications."
Folio3 has been an outstanding NetSuite implementation partner, excelling in complex integrations across our business units. Their expertise, innovative solutions, and responsive, supportive team make them truly impressive.
BioPak adopted NetSuite early in Australia, using its ERP, CRM, and eCommerce. After initial challenges with development partners, we partnered with Folio3 in 2016. Their transparency, work ethic, and seamless collaboration reignited our drive for crucial upgrades and innovations, making them a trusted partner in our growth.
We needed an online presence for our business that catered to both our B2B and B2C clientele and we needed it in record time. Folio3 was able to deliver in our timeline, in budget, and has continued to provide us with excellent on-going support.
We thank Folio3 for their dedication and hard work over the past 12 months. Folio3 team has been a great help to our organization, and I am proud of the relationship we have built between our colleagues and companies. I look forward to continuing to work with the Folio3 team.
Folio3 was extremely qualified within our NetSuite environment & was able to provide advanced proficiency when customizing the integration. I appreciate their ability to navigate the system well & provide the expertise needed to complete the project. We appreciate your hard work & look forward to our continued collaboration.
We are very excited to see the new PigWise app rolling out to production. When we had discussed the initial idea with Folio we had no idea that the final build would look this good. You guys rock!.
"I am happy to recogzine the work that was done by the Folio3 team. Our end users are very satisfied with the user interface and the performance of the app – and are excited to be more mobile. I appreciate the hard work and commiment to deliver a top quality solution. I look forward to continuing our business relationship."
"The Folio3 team has consistently exceeded our expectations. It felt as if we were working with an onshore team. It was their ability to understand our needs and keep us engaged throughout the entire process that has resulted in an exceptional product and a valued partner.."
