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Customized E-commerce Solution for Flexible Product Purchasing, State-based Restrictions, and Targeted Customer Visibility on Bigcommerce.
Eco-Products faced challenges with their e-commerce platform, including the need for flexible product purchases, state-specific restrictions, targeted product visibility, and varying payment terms, all while requiring seamless ERP integration.
Eco-Products needed an e-commerce solution that could handle diverse sales models (single units, packs, cases), enforce state-based product restrictions, and offer tailored payment terms while integrating smoothly with their ERP system.
Folio3 customized the BigCommerce platform for Eco-Products, enabling flexible product options, state-based restrictions, customer-specific visibility, and ERP integration for order splitting, creating a more streamlined, tailored e-commerce experience.
Eco-Products is a leading provider of sustainable packaging solutions, serving the food service industry for over two decades. With a strong commitment to environmental responsibility, Eco-Products offers a wide range of eco-friendly packaging options from renewable and post-consumer recycled materials. They aim to create a cleaner, greener world by providing innovative and sustainable solutions to businesses and consumers. Through their dedication to quality, customer service, and sustainability, Eco-Products has become a trusted partner in eco-friendly packaging, helping organizations reduce their environmental impact.
Eco-Products faced unique challenges in optimizing their e-commerce platform to meet the demands of a diverse customer base and streamline their operations. The company required a more flexible and customizable solution to cater to the specific needs of their business. Here's how their challenges were identified:
Key Challenges:
Key features and offerings included:
Extensive customization was carried out to allow customers to purchase Eco-Products’ SKUs in varying quantities (single units, packs, or cases), offering a more tailored and flexible purchasing experience.
A private app was developed to manage visibility and control which products specific customer groups could view based on their preferences and requirements. Duplicate categories were created, with products assigned to particular groups for better product targeting.
Integration with ShipperHQ enabled the system to detect state-specific shipping restrictions automatically. If a restricted product was in the cart, customers were prompted with alternative product options to purchase.
A custom solution for different payment terms based on customer groups was implemented. This ensured that customers with specific group memberships could enjoy benefits such as net terms, enhancing the overall customer experience.
Folio3’s tailored BigCommerce implementation significantly improved Eco-Products, streamlining their e-commerce operations, enhancing customer experience, and empowering growth. The following transformative outcomes were achieved:
Through customized purchase options, Eco-Products can now offer products in varying quantities (single units, packs, and cases), enhancing the shopping experience for customers and enabling flexible inventory management.
The ability to manage targeted product visibility and customize payment terms for different customer groups has made the checkout process smoother and more efficient, improving conversion rates and customer satisfaction.
Integrating state-specific product restrictions allowed Eco-Products to prevent unauthorized purchases while offering customers viable alternatives, improving compliance and user experience.
With scalable and customizable solutions, Eco-Products is now equipped to manage increasing demand, adapt to customer needs, and grow efficiently across various markets.
Read what our clients say about their experiences and the difference our solutions have made for them.
We were extraordinarily pleased with the functionality and depth of understanding that Folio3's solution exhibited after a relatively brief but incisive, project kickoff meeting. Folio3 ``gets it`` from the start, relieving us from tedious development discussions drawn out over a long period of time.
Folio3 impressed me by learning a BI tool they did not have prior experience with and in a short amount of time produced analysis reports ready for business consumption. We are excited on the next set of critical reports Folio is working on for us and expect the relationship to continue for the foreseeable future.
"The team has done a tremendous job from testing and deploying our DAX applications to go live. They have also helped develop a reusable pattern for scheduling processes used by multiple workers. We will definitely continue to lean on folio3 for future support of these applications."
Folio3 has been an outstanding NetSuite implementation partner, excelling in complex integrations across our business units. Their expertise, innovative solutions, and responsive, supportive team make them truly impressive.
BioPak adopted NetSuite early in Australia, using its ERP, CRM, and eCommerce. After initial challenges with development partners, we partnered with Folio3 in 2016. Their transparency, work ethic, and seamless collaboration reignited our drive for crucial upgrades and innovations, making them a trusted partner in our growth.
We needed an online presence for our business that catered to both our B2B and B2C clientele and we needed it in record time. Folio3 was able to deliver in our timeline, in budget, and has continued to provide us with excellent on-going support.
We thank Folio3 for their dedication and hard work over the past 12 months. Folio3 team has been a great help to our organization, and I am proud of the relationship we have built between our colleagues and companies. I look forward to continuing to work with the Folio3 team.
Folio3 was extremely qualified within our NetSuite environment & was able to provide advanced proficiency when customizing the integration. I appreciate their ability to navigate the system well & provide the expertise needed to complete the project. We appreciate your hard work & look forward to our continued collaboration.
We are very excited to see the new PigWise app rolling out to production. When we had discussed the initial idea with Folio we had no idea that the final build would look this good. You guys rock!.
"I am happy to recogzine the work that was done by the Folio3 team. Our end users are very satisfied with the user interface and the performance of the app – and are excited to be more mobile. I appreciate the hard work and commiment to deliver a top quality solution. I look forward to continuing our business relationship."
"The Folio3 team has consistently exceeded our expectations. It felt as if we were working with an onshore team. It was their ability to understand our needs and keep us engaged throughout the entire process that has resulted in an exceptional product and a valued partner.."
