annual staffing cost avoided
manual work saved daily
of traffic now comes from organic search
saved per catalog update
The company had outgrown a legacy ecommerce setup that depended on manual catalog work, order intervention, and disconnected processes. As product complexity, customer requirements, and regulatory rules increased, the platform became harder to manage and less capable of supporting expansion.
Folio3 replatformed the business on BigCommerce, automated key catalog and order workflows, aligned ecommerce with NetSuite, and enabled regional storefronts. The result was lower operational effort, stronger compliance, better buyer self-service, and faster expansion into new markets.
Company
Eco-Products is a leading provider of sustainable packaging solutions for the food service industry, supplying restaurants, cafeterias, distributors, and retailers across North America. With over two decades serving the food sector and a billion-dollar valuation, the company specializes in compostable and biodegradable packaging, cups, containers, cutlery, and trays, designed for businesses committed to reducing their environmental footprint.
Industry
Sustainable Packaging & Wholesale
Headquarters
USA
Platform
BigCommerce · Oracle NetSuite · ShipperHQ · Klevu
Eco-Products had outgrown a legacy ecommerce environment that required too much manual work and could not easily support the way the business sold. Catalog updates were labor-intensive, orders needed intervention before reaching NetSuite, buying rules varied by customer and state, and the platform offered limited support for expansion into new markets. As volume and complexity increased, these gaps became harder to manage.
NetSuite managed inventory at the single-unit level only; packs and cases had no proper sync, creating stock inaccuracies across every order.
Frequent instability and inadequate vendor support kept the team firefighting instead of focusing on growth.
Customer-group pricing, payment terms, and product visibility controls were completely absent from the existing platform.
Restricted products reached checkout without guardrails, resulting in post-sale cancellations and regulatory risk.
The legacy system had no multi-storefront capability, leaving UK and European markets with no viable technical foundation.
Sample and bulk orders arrived in the same flow with no automated separation, costing 30–45 minutes of manual work per order.
Folio3 replatformed Eco-Products on BigCommerce and adapted the platform around its actual B2B operating model. Custom applications and middleware connected BigCommerce with NetSuite, automated catalog and order workflows, handled different units of measure, and enforced customer- and state-specific buying rules. Multi-storefront capabilities also gave Eco-Products a practical way to support new regional markets without rebuilding its commerce operation each time.
The team first mapped the workflows Eco-Products depended on across catalog management, units of measure, order splitting, customer rules, compliance, search, and regional storefronts. Each was then reworked on BigCommerce using the right mix of custom applications, middleware, and platform capabilities, so the move improved daily operations rather than simply replacing one ecommerce system with another.
Reviewed the legacy platform, storefronts, workflows, integrations, and operational dependencies before defining the migration path.
Mapped how BigCommerce, NetSuite, storefronts, and supporting systems needed to work together after replatforming.
Moved catalog data, business logic, and commerce workflows in stages to reduce disruption and validate each part properly.
Validated critical workflows before launch, then improved the experience using real operational and customer feedback.
The solution went beyond a standard BigCommerce implementation. Folio3 developed custom middleware, automation logic, and B2B applications that connected BigCommerce directly to Oracle NetSuite, ShipperHQ, and Klevu, turning a fragmented, manual operation into a single connected platform.
Makes large product launches and catalog updates faster by reducing repetitive manual data entry.
Translates singles, packs, and cases between BigCommerce orders and NetSuite inventory records.
Separates sample and bulk items automatically so each can follow the correct fulfillment process.
Blocks restricted products at checkout based on state-specific shipping and regulatory requirements.
Supports customer-specific product visibility, payment terms, and other purchasing conditions.
Uses Klevu search and product attributes to help buyers navigate complex technical catalogs independently.
Passes the right order, product, and fulfillment information between BigCommerce and NetSuite.
Supports localized UK and European storefronts while keeping them on the same commerce foundation.
Eco-Products now runs a more scalable ecommerce operation without adding the same level of manual work as the business grows. Product launches take less administrative effort, complex orders move through fulfillment with minimal intervention, and compliance checks happen before purchase. The new platform has also improved buyer self-service and given Eco-Products a faster path to launch and expand in international markets.
Automation absorbed work that would otherwise have required additional customer service staff as order volume and complexity increased.
Catalog teams can bring new products online with far less manual data entry and administrative effort.
State restrictions are enforced during checkout, reducing prohibited orders, cancellations, refunds, and downstream cleanup.
Localized UK and European storefronts can be introduced on the same platform without rebuilding the ecommerce operation for each market.
