Higher Average Order Value
Fewer Delivery Errors
Better On-Time Delivery
Snake River Farms sells premium meat products where delivery timing directly affects product quality and customer experience. With up to 3,000 orders a day during sales and fulfillment across multiple U.S. warehouses, Shopify’s standard delivery setup could not provide the control they needed.
Folio3 built a custom delivery date management system that checks carrier data, warehouse schedules, cutoff times, blackout dates, and geographic restrictions so customers only see delivery options the business can actually fulfill.
Company
Snake River Farms, a brand of Agri Beef Co., is one of America's most recognized premium meat brands, known for Japanese Wagyu, American Wagyu, and USDA Prime beef. They operate a high-volume direct-to-consumer Shopify Plus store, fulfilling thousands of orders daily across the United States from multiple warehouse locations.
Industry
Premium Meat & Ecommerce
Headquarters
Boise, Idhao
Platform
Shopify Plus
Snake River Farms needed customers to choose delivery dates without creating problems for fulfillment teams later. But the right date depended on where the order would ship from, whether that warehouse was operating, which carrier services were available, and whether the destination was even serviceable. When those conditions changed, the checkout experience had no native way to keep every promise aligned with operations.
Delays could increase the risk of spoilage, refunds, and customer dissatisfaction.
Each location had its own cutoff times, working days, transit limits, and shipping availability.
Customers needed date choices based on what each warehouse and carrier could actually fulfill.
Certain delivery methods or services could not be offered in every region.
Static delivery estimates could not account for days when shipping or delivery was unavailable.
When customers requested a different delivery date, the CSR team needed a faster and more consistent way to make changes.
Our team built a fully custom delivery date management system directly inside Snake River Farms' Shopify Plus store. At checkout, customers see a calendar showing only the dates that are genuinely available for their order, validated in real time against FedEx carrier data, warehouse availability, and business rules specific to their location.
As a certified Shopify Plus Partner, the team reworked Snake River Farms’ delivery experience across checkout and order management, connecting warehouse rules, carrier availability, delivery windows, and post-order changes into one coordinated flow. The result was a Shopify Plus experience where every delivery option shown to customers reflected what the business could actually fulfill.
Reviewed the existing Magento delivery process, warehouse dependencies, shipping rules, and customer requirements before defining the Shopify approach.
Reworked the delivery experience around Shopify Plus capabilities, choosing the right extensions, functions, and checkout components for the build.
Integrated warehouse settings, internal Agri Beef Hub data, and FedEx transit information so delivery options reflected real operating conditions.
Improved the solution after launch with date persistence, method-specific calendars, and ongoing UX enhancements based on operational needs.
The solution combines Shopify Plus checkout extensions, carrier services, delivery customization functions, order metafields, and admin extensions with AgriBeef’s internal Hub. Warehouse-level settings are maintained outside the storefront, FedEx data is used to validate serviceability and transit windows, and the final customer selection is written back to the order for downstream processing. This creates a connected delivery layer spanning storefront, fulfillment configuration, carrier data, and customer service workflows
Shows only valid delivery dates at checkout based on location, carrier, shipping method, cutoff times, and transit limits.
Lets teams configure transit limits, cutoff times, operating days, delivery windows, carrier availability, and order capacity by location.
Real-time carrier data pulled at checkout to validate available delivery dates, transit times, and shipping method availability.
Enables or restricts shipping methods by warehouse, carrier, destination, and service availability so unsupported options never reach customers.
Applies state and ZIP-level restrictions to control where specific shipping services or delivery options can be offered.
Blocks shipping or delivery dates during holidays, seasonal closures, weather disruptions, or other location-specific operational blackout periods.
Stores the customer’s selected delivery date directly with the Shopify order for downstream processing and operational visibility.
Gives customer service teams an order-level calendar to update delivery dates after checkout using the same fulfillment rules.
Snake River Farms now has a delivery experience that keeps customer choices aligned with what fulfillment teams can actually execute. Invalid dates and unsupported methods are filtered before checkout, post-order changes are easier to manage, and the same rules stay consistent across warehouses. The solution continues to support an ecommerce operation reaching up to 3,000 orders a day during sales periods.
Customers are shown delivery dates that already account for warehouse availability, carrier service, transit limits, and destination restrictions.
Delivery Rules Stay Consistent Across Warehouses
CSRs can update requested delivery dates directly from the order while continuing to work within the same fulfillment rules.
The customized Shopify experience continues to support Snake River Farms through normal operations and high-volume sales periods, reaching thousands of daily orders.
