Food ERP Support Services
Trusted by Leading Food and Beverage Brands
Going live is the start of an ERP’s working life, not the end of the project. New users join, processes change, integrations fail, and vendors release updates throughout the year. Food ERP support provides the expert help to handle each of these, so issues are resolved before they reach production, shipping, or month-end close.
As an Oracle NetSuite Alliance Partner and Microsoft Solutions Partner, our ERP support gives you certified consultants on both platforms, with flexible plans that match how much help you need.
Log issues by priority and have them resolved at the root cause by consultants who know your configuration.
Get answers to how-to questions, configuration changes, and user, role, and permission setup.
Fix scripts, customizations, and performance problems, with support that covers scripting and development work.
Repair broken connections and catch failed syncs between your ERP and ecommerce, EDI, 3PL, or POS systems before orders back up.
Troubleshoot reports, saved searches, dashboards, and workflows to restore visibility into production, inventory, and financial performance.
Test and fix customizations, scripts, reports, and integrations affected by NetSuite or Dynamics 365 releases and patches.
Fix duplicate, missing, or incorrect records that distort inventory, costing, and financial reports.
Onboard new staff and retrain existing users with role-based sessions built around their daily tasks.
Resolve access issues and assist with user accounts, roles, and permissions as responsibilities change.
+….. 200 others
Business Central support runs 24/7 through Folio3’s global support teams, with real-time incident tracking and help applying patches and releases with minimal disruption. A four-week onboarding plan gets your environment covered quickly.
Certified Dynamics 365 experts plan, test, and apply Finance & Operations updates, hotfixes, and version upgrades, carrying forms, views, and dashboards through each release. Choose ad hoc help, SLA-based support or managed services.
Dedicated NetSuite-certified specialists handle every ticket, with response times as low as two hours and follow-the-sun coverage. We debug SuiteScripts after releases, repair failed integration syncs, and can take over from another partner within two weeks.
Step 1
We start with a discovery session to understand your pain points, audit your ERP, and review recurring issues, then recommend the support level that fits your operation and budget.
Step 2
Consultants review your configuration, customizations, integrations, open tickets, and existing documentation. Urgent issues are fixed first while the team learns exactly how your system is built.
Step 3
Every issue is ranked by business impact, so a stalled order, failed integration, or stuck approval comes first. Specialists trace each problem to its root cause and fix it there for good.
Step 4
We test changes in a sandbox, validate them after deployment, monitor integrations for failed syncs, and fix scripts affected by NetSuite and Dynamics 365 releases.
We map how your business runs, find the gaps, decide what goes live first, and give you a fixed scope, cost, and timeline before you commit.
Turn your ERP plan into a working system configured for recipes, lot tracking, shelf life, and costing, then tested, trained, and live.
When support requests reveal gaps standard features can’t cover, we build custom workflows, screens, and reports that stay stable through updates.
Move from QuickBooks, Sage, Dynamics AX, GP, or legacy systems to NetSuite or Dynamics 365 with your data, customizations, and integrations planned in.
Connect your ERP to ecommerce, POS, 3PLs and retailer EDI through prebuilt connectors or custom APIs, so orders and invoices flow without re-entry.
We’ve rescued 70+ ERP projects, finding the root causes behind stalled or underperforming systems and getting them back on track.
We review your ERP data, workflows, and security to find practical AI use cases and the steps needed to put them to work.
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Bakery businesses manage recipe-based production, ingredient substitutions, batch scaling, production schedules, freshness, and multi-channel orders.
Fresh produce businesses need connected purchasing, receiving, grading, shelf life inventory, warehouse rotation, and distribution visibility.
Confectionery businesses balance recipe-driven production, ingredient consistency, packaging variants, shelf life, and seasonal demand swings.
Coffee businesses manage sourcing, roasting, blending, packaging, inventory, quality consistency, and wholesale or ecommerce orders.
Seafood companies manage variable catch volumes, short shelf life, cold storage, strict traceability, and fast fulfillment cycles.
Snack manufacturers handle high-volume production, packaging variations, ingredient planning, shelf life, promotions, & multi-channel distribution.
Frozen food businesses manage production, packaging, cold storage, shelf life, warehouse movement, and temperature-sensitive distribution.
Sauce and dressing manufacturers manage formulas, ingredient sourcing, batch production, allergen controls, packaging formats, and shelf life.
Meat processors need lot tracking from receiving through cutting, processing, packaging, cold storage, and customer delivery.
Disconnected financial, inventory, and operational systems made it harder to manage growth. Folio3 implemented NetSuite, unified business data, and added custom purchasing and lot tracking capabilities to support day-to-day operations.
Manual transaction entry and reconciliation consumed time. Folio3 developed an integration to transfer Square POS transactions into NetSuite, improving the flow of sales data into accounting and reporting.
Managing Amazon UK, France, and Germany created manual work across orders, inventory, customer records, payments, and shipping. Folio3 connected Amazon Seller Central with NetSuite to automate data exchange across the three markets.
Snake River Farms’ Magento store struggled with performance issues and unreliable data synchronization with Microsoft Dynamics AX. Folio3 upgraded the ecommerce platform and integrated it with Dynamics AX to improve order processing, inventory accuracy, and the online customer experience. Website load time was reduced by 47%
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